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Brought to you by ARF Singapore Pte Ltd (ARF), Loola has effected a program underwritten by
American Home Assurance Company (Rebranded to CHARTIS) exclusively for our group guests
(to Bintan and our other regional destinations, group size must be at least 20 pax,
all between 7 and 75 years of age).
$ 10 per person will insure you for up to 3 days,
and another $ 3 per person per day will insure you for longer trips to all on all our Indonesia and Thailand programs.
The benefits of this plan are briefly summarized below, however, you are advised to read the
Policy wording for actual terms and definitions.
Please note that while definitions and terms are as defined in this policy wording, the maximum
insured amounts and clauses/benefits
vary. Where they differ, the amounts and benefits printed on the ferry booking form
(and on this web-page) apply.
In the event of an emergency, or if you wish to make a claim, please follow this
action and claim flow chart.
(You should print this document and bring it along on your trip).
In the event you wish to make a claim later upon return to Singapore, simply download the
CHARTIS claim form, and follow the procedures
as outlined in the document mentioned above.
Important note for schools: many schools ask us if the cancelation benefits will apply in case of a MOE/MFA travel advisory or ban.
The official answer is NO, and this is apparently the case for ALL travel insurances: They all feature the exclusion:
"Any loss caused directly or indirectly by government regulations or control". But then again, if MOE/MFA would come out with strong advisories, it would likely be because of
riots, strikes, or natural disasters, and in such case the insurance DOES COVER you for cancelation.
However, please do read the important disclaimer at the bottom of this page!
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